Shipping policy
Delivery Zones
MY SILK DREAMS currently ships to the USA and Europe.
Preparation Time
Orders are prepared within 24 to 72 hours (excluding weekends and public holidays).
Delivery Time
Once your order has been shipped, delivery usually takes 5 to 8 business days. Delivery times may vary during periods of high demand (public holidays, promotions, or exceptional events).
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery.
Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Delivery Delays
MY SILK DREAMS is not liable for delivery delays caused by the carrier or by circumstances beyond our control (e.g. strikes, weather conditions, or logistical issues).
Order Not Received or Damaged
If you experience any issue with your shipment (significant delay, damaged package, or non-receipt of your order), please contact our customer service team:
We are committed to always finding a quick and appropriate solution.